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Need Help?

Frequently Asked Questions

Do you ship large outdoor kitchens, grills, fire pits, and other oversized products?

Yes. Many of our larger products are shipped by freight or specialized carriers. Delivery procedures can vary depending on the size and weight of the product.

Do you offer free shipping?

Yes! We provide free shipping on most orders within the lower 48 U.S. States.

Can I speak to someone before ordering?

Of course! Our support team is available by phone, email, or live chat to answer any questions about specs, shipping, setup, or Backyard Horizon products. Feel free to reach out any time.

How do I know which Fire Pit or Outdoor Kitchen fits my space?

Each product listing includes detailed specs and dimensions. If you need help, our support team is happy to guide you through measurements and fit questions.

What should I do if my shipment arrives damaged?

Inspect your shipment carefully before accepting it whenever possible. If you notice visible damage, photograph the packaging and product and note the damage with the carrier before accepting the delivery.

If damage is discovered after delivery, contact Backyard Horizon as soon as possible and provide photographs of the packaging, shipping labels, and damaged product.